Changing your mind
You have 14 days from the day you subscribe to withdraw from the contract, without giving a reason. You pay for the days already used, in proportion to that period, and we refund the rest. A day that has started counts as used. Withdraw on the third paid day of a seven day period, for example, and we refund four sevenths of that charge.
Cancelling is different from withdrawing: it stops every future charge, and you keep access to the end of the period you are in, without a refund for it. The terms of service set this out in full, with wording you can use.
When we refund in full
We refund in full, without argument, when the failure is on our side:
- You were charged twice for the same access period.
- You were charged after you had cancelled.
- Access never worked and we could not fix it within a reasonable time.
- You were charged after your access had already been extended by an earlier payment covering the same days.
How to ask
Write to [email protected] from the address you subscribed with, and give the order reference from your receipt. We answer by email. Refunds go back to the original payment method, no later than 14 days after your message reaches us, and usually appear within five to ten business days.
What we do not refund for
Outside the 14 day right above, these are not grounds for a refund:
- Losing selections. Betting carries risk and a losing week is not a defect. The results page shows losing periods precisely so this is clear before you buy.
- Selections you did not act on, whether because you were busy, notifications were off, or the price had moved by the time you looked.
- A quiet period. We do not guarantee a number of selections and we do not publish filler to hit a quota.
- Access ended for redistributing our selections.
- A renewal you did not cancel in time.
What a refund does
A refund ends the access it paid for, and the subscription with it, so nothing more is charged. You are removed from the private channel when it is made, unless you still have days from another purchase. The invoice is cancelled or corrected to match, and the new document is emailed to you.
Chargebacks
If something is wrong, email us first. A chargeback raised without contacting us costs both sides time and money, and it permanently ends access for that email address. We answer email quickly and we would rather fix the problem.